Levi's- Room for improvement in online ordering.

IN the world of retail sales, everything cannot possibly go right all of the time. However, how you handle errors and omissions determines a lot about your organization. In a recent blog about Levi's online ordering, a customer was deeply dissatisfied.

"Francis tells Consumerist that his online order from Levi's went slightly wrong. They sent him the wrong order. Simple enough: especially when the item was intended as a holiday gift, most retailers would immediately put a replacement order in the mail. Not Levi's. Francis says that they were much more concerned with getting the other customer's order back than with making sure that he received his original order in a timely fashion. "


This represents a major opportunity for improvement!